Associate Director, Patient Access

The Company:
It’s not often you get the chance to make a real impact on the lives of others, while expanding your own possibilities. You’ll find that rare opportunity at PharmaEssentia. Join us, and let’s transform lives, together.
PharmaEssentia Corporation is a rapidly growing biopharmaceutical innovator. We are leveraging deep expertise and proven scientific principles to deliver effective new biologics for challenging diseases in the areas of hematology and oncology, with one product approved and a diversifying pipeline. We believe in the potential to improve both health and quality of life for patients with limited options today through the combination of rigorous research and innovative thinking.
Founded in 2003 by a team of Taiwanese-American executives and renowned scientists from U.S. biotechnology and pharmaceutical companies, today we are listed on the Taiwan Stock Exchange (TWSE: 6446) and are expanding our global presence with operations in the U.S., Japan, Singapore, South Korea, and China, along with a world-class biologics production facility in Taichung.

Position Overview: 
The Associate Director (AD), Patient Access will lead the execution of strategic business goals as outlined by the Director, Patient Access by developing and implementing strategic plans and tactics to ensure business goals and Key Performance Indicators (KPIs) are met.  The AD, Patient Access will be directly responsible for the oversight of Patient Access Programs, leading the Patient Support Specialist (PSS) team, driving key initiatives and developing training plans.  The AD, Patient Access will oversee the daily operations of Patient Access, driving continuous improvement and leading the implementation of any new technology and programs.  The AD will lead the strategic planning and execution of Quarterly Business Reviews with established business partners. 

This role requires the ability to effectively lead a team, build constructive business relationships and influence both internal and external partners. This is a highly visible and entrepreneurial position requiring a great degree of leadership, collaboration, creativity, and solution focused approach to optimize access. A successful candidate will demonstrate expertise in the patient, prescriber, payer, and channel/distribution flow for BESREMi® and its connection to the business model for BESREMi®  and competitor products.

Roles and Responsibilities:

• Provide strategic and operational oversight of HUB, Specialty Pharmacy partnerships and Patient Access Programs while ensuring alignment of internal and external stakeholders on business objectives, KPIs and strategic initiatives. 
• Ensure all Standard Operating Procedures (SOPs) and business rules are up to date and communicated to key stakeholders.
• Identify and implement strategies to promote operational efficiencies and scalability within Patient Access.
• Continuously monitor Patient Access Metrics to track progress toward KPIs and other key business objectives, while leading initiatives and activities that drive goal achievement.
• Identify and communicate emerging trends that may impact meeting KPIs or other key business objectives to the Director, Patient Access.
• Support implementation of program enhancements, technology integration, and process improvements.
• Partner with cross-functional team members to support and facilitate key business initiatives.
• Lead PSS team, providing guidance and support while fostering a positive and collaborative work environment and ensuring team members are equipped with the necessary skills and resources to succeed.
• Measure individual performance against MBOs and deliver performance evaluations within designated timeframes.
• Maintain comprehensive new hire training and continuous learning for the PSS team, ensuring they are equipped with necessary knowledge and skills to fulfill job requirements.
• Manage manufacturer free goods and co-pay programs and ensure they are administered in accordance with approved business rules.
• Ensure data integrity through collaboration with internal and external stakeholders and optimize the utilization of data collected in databases.
• Adhere to all compliance requirements and applicable laws and regulations as outlined by the Legal Team and company trainings
• Travel to and represent Patient Access as necessary at commercial and other relevant business-related meetings

Qualifications and Experience: 

• Bachelor’s or graduate degree in healthcare, life sciences, business, or a related field.
• Minimum of 7–10 years of experience in patient access, case management, reimbursement, or related fields, with a strong understanding of payer coverage, benefits verification, and prior authorization processes.
• Expertise in hub services, financial assistance programs, charitable access, and affordability solutions.
• Proven ability to lead and develop a high-performing team while managing multiple strategic initiatives.
• Experience with rare disease, oncology and/or other specialty therapies preferred.
• Strong understanding of billing/coding, insurance plan types, medical and pharmacy benefits, and healthcare regulations (state and federal).
• Strong analytical capabilities to assess trends, identify challenges, and drive data-informed decisions and recommendations.
• Excellent verbal and written communication skills, with ability to represent the patient access function in both internal and external forums.
• Adaptability in a dynamic and evolving healthcare landscape.
• High level of initiative, problem-solving skills, and ability to thrive in a fast-paced environment.
• Solid understanding of healthcare laws, regulations, and compliance requirements in the pharmaceutical industry.
• Willingness to travel up to 25% domestically.

PharmaEssentia USA strives every day to improve the lives of patients as well as our employees. As a valued member of PharmaEssentia USA, you will enjoy the following benefits:

• Comprehensive medical coverage
• Dental and vision coverage
• Generous paid time-off
• 401(k) retirement plan with competitive company match
• Medical & Dependent Care Flexible Spending Account
• Up to $150 monthly cell phone reimbursement
• Employee Assistance Program
• Free parking

EEO Statement:
At PharmaEssentia USA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. PharmaEssentia USA believes that diversity and inclusion among our team are critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

PharmaEssentia does not accept unsolicited agency resumes. Staffing agencies should not send resumes to our HR team or to any PharmaEssentia employees. PharmaEssentia is not responsible for any fees related to unsolicited resumes from staffing agencies.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

At PharmaEssentia, our goal is to treat as many people with cancer as possible. That means challenging the status quo with better science that leads to better lives. By joining our team, you will not only expand your own possibilities, but you will contribute to expanding options for people with cancer.

https://us.pharmaessentia.com/careers/